Support | Surron Electric Off-Road Motorcycles

Our Support Services

Technical Support

Our experienced technical team provides expert assistance for all Surron models. From troubleshooting to maintenance tips, we've got you covered.

Warranty Service

All Surron motorcycles come with comprehensive warranty coverage. We ensure your investment is protected and provide hassle-free warranty claims.

Parts & Accessories

Get genuine Surron parts and accessories through our official channels. We ship worldwide to ensure you get the right components quickly.

Riding Training

Learn how to get the most out of your Surron with our comprehensive riding guides and safety training resources.

24/7 Consultation

Have questions about your Surron? Our customer service team is available around the clock to assist you with any inquiries.

Service Network

Find authorized Surron service centers near you. Our global network ensures you can get professional maintenance anywhere.

Warranty Information

Comprehensive Coverage

Every Surron electric motorcycle is backed by our comprehensive warranty program designed to give you peace of mind.

Motor: 2 years or 20,000km warranty
Battery: 2 years warranty with capacity guarantee
Controller: 1 year warranty
Frame: 5 years structural warranty
Electrical Components: 1 year comprehensive coverage

Our warranty covers manufacturing defects and ensures you receive genuine replacement parts. Register your product online for easy warranty claims.

Frequently Asked Questions

How do I register my Surron product for warranty?

You can register your Surron product through our official website by entering your product serial number and purchase information. Registration should be completed within 30 days of purchase to activate your warranty coverage.

What should I do if my motorcycle needs service?

Contact our customer support team via WhatsApp or email, and we will guide you to the nearest authorized service center. For minor issues, our technical support team can often help troubleshoot over the phone or video call.

How often should I perform maintenance on my Surron?

We recommend a basic inspection before each ride and a comprehensive service every 3,000km or 6 months, whichever comes first. Regular maintenance includes checking tire pressure, brake function, chain tension, and battery connections.

Can I use third-party parts with my Surron?

While third-party parts may fit, we recommend using genuine Surron parts to ensure compatibility and maintain warranty coverage. Using non-genuine parts may void your warranty and could affect performance and safety.

How long does shipping take for replacement parts?

Shipping times vary by location. Express shipping is available for urgent needs, with delivery typically within 3-7 business days globally. Standard shipping may take 7-14 business days depending on your location.

Customer Support